How To Enhance Staff’s Productivity Using Call Center Wallboard

Technology plays a crucial role in the world of customer support services. Zendesk claimed that around 82% of customers stop doing business with a firm due to bad after-sale-service. 

The best way to solve this problem is by installing modern systems and software including call center software into the calling process and let it function automatically without manual intervention every now and then. 

Fulfilling customers’ expectations is something that is inherent to any call center. Consumers feel that an entrepreneur should dedicate more time towards keeping its technology up to date at a contact center. 

Accenture indicated that inconsistent customer support experiences frustrate 65% of customers. Tom Haddon, a voice support executive at Miami, claimed that appropriate call center software solutions and skilled staff are must for a contact center. 

Considering the rampant competitions all around, the call centers can’t overhaul their calling processes at one go. It will take a longer time and a lot of labor too. So, what we have now found is the Call center wallboard. It is available with the advanced call center solutions and can be extremely profitable for a firm using the same.

What Does Call Center Wallboard Actually Mean?


Let me clear your doubts. It is not a board or notice bulletin where you post inspiring posts and thoughtful things. Precisely speaking, 

Call center wallboard actually refers to an advanced mode of visual communication through which a supervisor can keep a tab on call center metrics to gauge its performances. 

Call center wallboard is a new concept, but it has gained tremendous popularity in the developed countries like the US, the UK and other Scandinavian countries of the west. 

Some developing countries of Asia, including Philippines, Japan, India, UAE, and China are now also exploring the benefits of using call center wallboard in their offices. 

Hiko Shikawa, a call center supervisor at Tokyo, opined that by using the best call center software and wallboard features, a company can expect straightaway increment in its 25-30% annual revenue. 

A few days back, a recent customer marketing survey also revealed the same. The survey data claimed that offering good customer support services could enhance a contact center’s earning by 20% while increasing the level of customer’s satisfaction too. 

The feature is available with the best telemarketing software, so experts highly recommend installing such tools in the calling process at the earliest.

Top 5 Benefits of Using a Contact Center Wallboard


1.    Proper Communication: As a contact center supervisor, you can set goals for your staff and ask them to accomplish the same. A single wallboard can help you communicate important stuff with your team members just by having a glance at the wallboard. 

Joseph, 28, telecalling agent at New York, states that wallboard should be set up along with appropriate calling devices like outbound call center software for proper synchronization with the process. 

2.    Raise Staff Productivity: Once the wallboard is set, it becomes difficult for the staff to evade responsibility. Contact center software measures each of their calls in terms of whatever is there on the board. 

3.    Creation of effective content: Be it web content, ERP or customized video using outbound calling software – the wallboard acts as a path bearer as it shows whether your call center is performing well or not or the expected ROI will be satisfactorily or not. 

Whatever you create for your call center should be profitable for you in the long run. Wallboard assists you in creating such things easily and communicates the same with your teammates without any fuss. 

4.    Cloud Server Integration: A recent survey by Orchestrate Company indicated that around 20% of the call center firms would move to the cloud-based platform by the year ending 2015. Now that we have reached 2017, no doubt, most of the companies have already initiated their customer support strategy via the cloud server. The good news is wallboard works best with cloud contact center software.

5.    Customer Care Standards: Better performance with the help of wallboard can help you gain massive goodwill and reputation. The newvoice study claims that around 60% of the customers are currently in the age group of 25 to 34, and they want improved customer support services 24x7. 

The virtual call center software like Wallboard helps you in maintaining a high standard of your customer support works. 

What are you waiting for? Install cloud customer service software to set up your own wallboard now and soar high in your business. 

http://www.tentaclecloud.com/signup.php



Comments

Post a Comment

Popular posts from this blog

How To Handle Critical Conversations At Call Centers Using Applicable Calling Solutions?

Image
The use of call center software is now a demand of today’s times. According to an estimate, around 70% of the customers prefer human intervention while registering their complaint.  Obviously, it will not be possible for a call center to resolve all the complaints manually by itself. Therefore, integrating relevant calling devices within the contact center is highly recommended.  The primary reason why call centers are now adopting advanced customer support strategy than the conventional ones is due to the demographic changes that the industry is constantly witnessing in the last few years.  Now, the call center staff mostly has to deal with the Gen next.  They now want a quicker and accurate response without any flaw – mostly in the age bracket of 18 to 40.  Around 60% of such consumers want exceptional customer support services in return for the price they are paying for a particular product.  Contact Support Tools are Indispensable to Call Center Business
Keep reading

Top 6 Contact Center Performance Strategies

Image
Contact centers play an important role in offering the timely and astute customer serving support to the callers on daily basis.  Eventually, the ultimate goal of a customer care center is to provide the quality customer services round the clock to them.  Integrating the apt Call Center Software in the process is necessary to live up to the expectations of the countless callers and potential clients considering the rampant competitions all around. The recent surveys have claimed that despite robotics and automated chatbots, most of the customers still prefer to get assistance from the contact center executives.  More than 50% of the customers agreed to get help by the call center representatives than AI or chatbots. This necessitates the hiring of qualified outsourcing firms having immense expertise in customer support services.  However, the latest poll from Harris Interactive divulged a depressing trend that around 50% of the time, customer care executives failed to
Keep reading

4 Simple Ways For An Excellent Customer Experience

Image
To understand how call centers can make a difference in providing a good customer experience you need to first understand the reason why customers make the call.  The calls are made for seeking some service or solutions and the caller is looking for an immediate answer to his query.  And for every business to grow and succeed providing the solution quickly to such customer inquiries using the call center software is the key.   Check out why the importance of call centers in terms of providing a good customer experience has enhanced in the past few years. 1.    Improves Customer-Satisfaction Level The customer always calls you because he wants an immediate solution to his problem. The overall process of customer support is the time invested in the call that ultimately decides the level of satisfaction of the customer. And if you deliver the most appropriate answer at that instance, it automatically helps in building trust about your brand in the mind of the custo
Keep reading